EVERYTHING YOU NEED BEFORE YOU ORDER
Quick answers about Ireland delivery, customs, sizing, returns and payments.
Simple delivery, no surprises
Orders are normally dispatched within 1 business day.
Sent via An Post. Estimated delivery within 3 to 5 working days after dispatch.
Fully tracked delivery with an estimated delivery time of 3 to 5 working days after dispatch.
Free standard delivery automatically applies when you spend over €50.
The price at checkout is the final price
All applicable Irish taxes, customs duties and import fees are included and paid at checkout.
You will not be asked to pay additional customs charges, import fees or carrier handling fees when your order arrives in Ireland.
Before you order
The answers most likely to help you order with confidence.
01 How long will my order take to arrive?
We aim to dispatch all orders within 1 business day.
Standard and tracked delivery are both estimated to arrive within 3 to 5 working days after dispatch.
02 Will I have to pay customs charges?
No. The price you pay at checkout is the final price.
Applicable Irish taxes, customs duties and import fees are included and paid at checkout.
You will not be asked to pay additional customs charges or carrier handling fees when your order arrives.
03 Is standard delivery tracked?
Standard delivery is sent via An Post and is not a tracked service.
If you would like full tracking from dispatch, choose Tracked Delivery for €9.99 at checkout.
04 When will I receive my tracking details?
If you choose Tracked Delivery, your tracking information will be sent by email once your order has been dispatched.
05 What if my order has not arrived?
If your order has not arrived within 10 working days of dispatch, please contact our customer service team.
We will be happy to look into the delivery for you.
06 Where is my order dispatched from?
James & Co is a UK based company and orders are dispatched directly from our UK warehouse.
Taxes, duties and applicable import charges for Ireland are already handled at checkout.
07 What if I choose the wrong chain length?
You can exchange an eligible item for another available size or length within 30 days.
You can also use the size guide on the product page before ordering.
08 Can I return my order if it is not right for me?
Yes. You can request a return within 14 days of receiving your order.
Items must be unworn, unused and returned in their original condition and packaging.
Made for everyday wear
Premium materials selected for durability, appearance and everyday use.
Premium stainless steel
Most of our core jewellery is crafted from durable 316L stainless steel.
Designed for everyday wear
Our stainless steel jewellery is designed to handle water, sweat and normal everyday use.
One year warranty
Eligible clasp and breakage issues are covered by our one year jewellery warranty.
What materials are your products made from?
Our ranges use premium materials including 316L stainless steel, sterling silver and selected vegan leather accessories.
The exact material is listed on each product page.
Will the jewellery tarnish or fade?
Our 316L stainless steel jewellery is highly resistant to tarnishing and is made for regular everyday wear.
Avoiding harsh chemicals and looking after the finish will help keep your jewellery looking its best.
Is the jewellery suitable for sensitive skin?
Many of our pieces use materials commonly chosen for sensitive skin, including 316L stainless steel and sterling silver.
Individual sensitivities can vary, so check the exact material on the product page if you have a known sensitivity.
Does my order arrive in James & Co packaging?
Yes. Jewellery is supplied with James & Co presentation packaging appropriate to the product.
Selected gift sets include additional gift presentation.
Easy if it is not quite right
Changed your mind or need another size, here is what happens next.
What is your returns policy?
You have 14 days from receiving your order to request a return.
Items must be unworn, unused and returned in their original condition and packaging.
Original delivery charges are not refundable.
Can I exchange my item?
Yes. Eligible items can be exchanged within 30 days, subject to availability.
This is useful if you need a different chain length, size or eligible colour.
How do I start a return or exchange?
Email support@jamescolondon.com with your order number and the reason for your return or exchange.
Our team will send you the next steps.
Are returns free?
Return postage is the customer's responsibility unless the item is faulty or has arrived damaged.
How long will my refund take?
Once your return has been received and approved, please allow up to 10 working days for your refund to be processed.
Your bank or payment provider may then take additional time to display the funds.
Checkout with confidence
Secure payment options are available at checkout.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay and Google Pay.
Additional payment methods available to you are displayed at checkout.
Is it safe to pay on your website?
Yes. Payments are processed through secure encrypted checkout technology.
James & Co does not receive your full card details.
We are here if you need us
If your question is not answered above, our team can help.
How can I contact James & Co?
Email our customer service team at support@jamescolondon.com
We aim to respond as quickly as possible during working days.
What are your customer service hours?
Customer service is available Monday to Friday from 9am to 5pm UK time, excluding UK public holidays.
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everyday piece.
Premium men's jewellery designed for everyday wear.
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