FAST, TRACKED DELIVERY. FREE OVER £40.
Clear delivery times, tracked services and simple support if you need help with your order.
UK delivery options
Choose the service that works best for you at checkout.
Estimated delivery within 2 to 3 working days after dispatch.
Estimated delivery on the next working day after dispatch.
Estimated delivery within 2 to 3 working days after dispatch.
Choose Tracked 24 at checkout
Tracked 24 is our fastest UK delivery option and is estimated to arrive on the next working day after dispatch.
Delivery questions, answered
Everything you need to know before choosing your delivery service.
01 When will my order be dispatched?
Orders are dispatched Monday to Friday, usually within 1 working day.
Orders placed during weekends or UK bank holidays are processed on the next working day.
02 Will I receive tracking?
Yes. Tracking information is sent by email once your tracked order has been dispatched.
Tracking can sometimes take a little time to update after the parcel is first scanned by the carrier.
03 Does Tracked 24 mean next day from when I order?
Tracked 24 is estimated to arrive on the next working day after dispatch.
Delivery estimates begin once your order has been dispatched, not from the exact time the order was placed.
04 What happens if my delivery is delayed?
Delivery times are estimates and occasional carrier delays can happen.
If your order has not arrived within 7 working days of dispatch, contact our customer service team and we will help.
05 How do I get free UK delivery?
Spend £40 or more and free tracked UK delivery is automatically available for your order.
From checkout to your door
Your order is received and prepared by our team.
Your parcel leaves our UK warehouse using the delivery service selected at checkout.
Your tracking details are emailed once the parcel has been dispatched.
Your order arrives using the delivery service you selected.
Ready to choose yours?
Shop chains, bracelets, gift sets and accessories from James & Co London.
SHOP JEWELLERYFast weekday dispatch
Orders are dispatched Monday to Friday, usually within 1 working day.
Still waiting after 7 working days?
Contact our customer service team and we will help check your delivery.
We are here if you need us
If you have a question about your UK delivery, contact our customer service team.
CONTACT CUSTOMER SERVICE