If you haven't received your item within 10 working day please contact support.

Please check your order status page which you can view here

DELIVERY INFORMATION

Enjoy free standard delivery and easy returns on all orders. Your satisfaction is our priority! All UK order are dispatched within 24-48hrs. 

Delivery Options:

United Kingdom

• Standard Delivery (Free): Royal Mail 48hr — typically arrives within 2 working days.
• Express Delivery(£5.99): Royal Mail 24hr — next working day delivery, ideal for urgent orders.

All orders received on weekends will be shipped out on the Monday. 

United States

• Standard Delivery: USPS — typically 3-5 working days.
• Express Delivery: Quick, fully tracked service for faster delivery.

Europe

• International Delivery: Royal Mail International — typically 3-5 working days. Note: Customs duties may apply.

Rest of World

• International Delivery: Royal Mail International — typically 5-7 working days. Track your order for added peace of mind.

Cut-off Times:

• Orders placed after 11AM GMT on Fridays, Saturdays, or Sundays will dispatch on the following Monday. Next day orders after 11AM will process the next business day.

Tracking Your Order:

• We dispatch within 1-2 business days. You’ll receive an email with tracking information once your order is on its way.

Delivery Concerns:

• If you haven’t received your order after 10 business days, please contact our customer support team for assistance.

Thank you for choosing James Co London for your fashion needs. We’re here to ensure you have a seamless shopping experience!

Please follow our return policy here: https://www.jamescolondon.com/policies/refund-policy