Shipping Policy

DELIVERY INFORMATION

At James Co London, we understand the excitement of receiving your order and the importance of a smooth delivery process. That's why we offer a range of flexible delivery options designed to suit your preferences, including free standard delivery. Rest assured, we're here to make your shopping experience hassle-free, and we even offer free returns for your convenience.

United Kingdom

- **STANDARD DELIVERY**: We use Royal Mail 48hr, a recorded service that aims to deliver your parcel within two working days.

- **EXPRESS DELIVERY**: Need it in a hurry? Opt for our Royal Mail 24hr next day delivery service, ensuring your parcel reaches you the very next working day.

For added convenience, we also utilize the efficient Evri delivery service provided by Hermes.

Europe

- **INTERNATIONAL DELIVERY**: For our European customers, we rely on Royal Mail International, a tracked service that typically delivers your parcel within three to five working days. Please note that the buyer is responsible for paying any import and customs duties or taxes.

Rest of World

- **INTERNATIONAL DELIVERY**: Customers outside of Europe can also benefit from our international delivery service through Royal Mail International, providing a tracked delivery within five to seven working days. If you're in a hurry, consider selecting the tracked option at checkout for a quicker delivery. Similar to European deliveries, buyers are required to cover any import and customs duties or taxes.

Cut-off Time

Wondering about our cut-off times? If you place an order after 2 pm GMT on a Friday, Saturday, or Sunday, rest assured it will be dispatched on the following Monday (excluding UK Bank Holidays). Additionally, any orders for next day delivery placed after 2 pm will be processed the next business day. If you'd like to delay delivery for more than 14 days, please reach out to our team immediately after placing your order.

Dispatch and Tracking

Our standard dispatch time is usually within 1-2 business days. Orders placed over the weekend or during UK bank holidays will be dispatched on the next business day. Once your order is dispatched, we'll send you an email with all the relevant delivery details. For those who have chosen a tracked service, we will provide tracking information. Should you need to make any changes to your delivery, please don't hesitate to contact us.

Delivery Concerns

Your satisfaction is our priority. If you haven't received your item after 10 business days, please get in touch with us promptly. Our customer support team is here to assist you.

At James Co London, we strive to provide you with exceptional service and a seamless shopping experience. Thank you for choosing us for your fashion needs.