EVERYTHING YOU NEED BEFORE YOU ORDER
Clear answers to the questions that matter before you choose your jewellery.
Fast, tracked delivery
Choose the option that works best for you.
Tracked UK delivery, normally around 2 working days after dispatch.
Next working day delivery available at checkout.
Free tracked UK delivery automatically applied when you spend £40 or more.
Buy with confidence
Quick answers to the questions customers usually have before ordering.
01 What chain length should I choose?
Our chains are available in several lengths, including 45cm, 50cm, 55cm and 60cm depending on the design.
For our 3mm and 5mm Cuban chains, 50cm is our most popular everyday length. For our 7mm Cuban chain, 55cm is our recommended everyday length.
Open the size guide on the product page to compare each fit before ordering.
02 Can I wear the jewellery every day?
Our 316L stainless steel jewellery is designed for everyday wear and to handle water, sweat and normal daily use.
Looking after the finish and avoiding harsh chemicals will help keep your jewellery looking its best.
03 Will the jewellery tarnish or irritate my skin?
Our 316L stainless steel jewellery is highly resistant to tarnishing and is made for regular everyday wear.
Many of our pieces use materials commonly chosen for sensitive skin, including 316L stainless steel and sterling silver. Individual sensitivities can vary, so check the exact material listed on each product page if you have a known sensitivity.
04 What if I choose the wrong size or chain length?
Eligible items can be exchanged within 30 days, subject to availability.
This is useful if you need a different chain length, size or eligible colour.
05 How does Buy 2, Get 1 Free work?
Add any 3 eligible items to your bag and the cheapest eligible item is free.
Look for the Buy 2, Get 1 Free message on eligible products.
06 Does my order arrive in James & Co packaging?
Yes. Jewellery is supplied with James & Co presentation packaging appropriate to the product.
Selected gift sets include additional gift presentation.
07 What does the 1 year warranty cover?
Eligible clasp and breakage issues are covered by our one year jewellery warranty.
If you have a product issue, contact our customer service team and we will help with the next steps.
08 How long will my order take to arrive?
UK Tracked 48 is £2.99 and normally arrives around 2 working days after dispatch.
Next working day delivery is available for £4.99.
Spend £40 or more and you will automatically receive free tracked UK delivery.
Find your everyday piece.
Shop chains, bracelets, gift sets and accessories from James & Co London.
SHOP JEWELLERYBuilt for everyday wear
Durable materials, straightforward care and support if something goes wrong.
316L stainless steel
Most of our core jewellery is crafted from durable 316L stainless steel.
Water & sweat ready
Our stainless steel jewellery is designed to handle water, sweat and normal everyday use.
One year warranty
Eligible clasp and breakage issues are covered by our one year jewellery warranty.
What materials are your products made from?
Our ranges use premium materials including 316L stainless steel, sterling silver and selected vegan leather accessories.
The exact material is listed on each product page.
How should I look after my jewellery?
Our 316L stainless steel jewellery is highly resistant to tarnishing and designed for regular everyday wear.
Avoiding harsh chemicals and looking after the finish will help keep your jewellery looking its best.
Easy if it is not quite right
Changed your mind or need another size, here is what happens next.
What is your returns policy?
You have 14 days from receiving your order to request a return.
Items must be unworn, unused and returned in their original condition and packaging.
Original delivery charges are not refundable.
Can I exchange my item?
Yes. Eligible items can be exchanged within 30 days, subject to availability.
This is useful if you need a different chain length, size or eligible colour.
How do I start a return or exchange?
Email support@jamescolondon.com with your order number and the reason for your return or exchange.
Our team will send you the next steps.
Are returns free?
Return postage is the customer's responsibility unless the item is faulty or has arrived damaged.
How long will my refund take?
Once your return has been received and approved, please allow up to 10 working days for your refund to be processed.
Your bank or payment provider may then take additional time to display the funds.
Checkout with confidence
Secure payment options are available at checkout.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay and Google Pay.
Additional payment methods available for your country are displayed at checkout.
Is it safe to pay on your website?
Yes. Payments are processed through secure encrypted checkout technology.
James & Co does not receive your full card details.
We are here if you need us
If your question is not answered above, our team can help.
How can I contact James & Co?
Email our customer service team at support@jamescolondon.com
We aim to respond as quickly as possible during working days.
What are your customer service hours?
Customer service is available Monday to Friday from 9am to 5pm UK time, excluding UK public holidays.
Find your new
everyday piece.
Premium men's jewellery made for everyday wear, backed by easy returns, exchanges and warranty support.
SHOP ALL JEWELLERY